Contact Us
We listen to your goals and what is important to you, we respect your choices and provide consistent supports tailored to your needs.
If you would like to contact us to make an enquiry or referral, please choose one of the options below. Our team will respond within 2 business days.
Access, Eligibility and Referrals
When you contact us to make a referral, the Intake and Assessment Coordinator will ask some questions to help us understand if we can provide the services you are looking for.
If you wish to proceed, we can send our referral form via email, alternatively, click the button on the right to fill out the form online.
Referrals can be made by the person seeking support, a family member, support coordinator, hospital, health professional etc. When we receive your referral and any relevant supporting information, we will prepare a detailed quote for the cost of providing the services you have requested. We will also arrange to meet with you to complete a more detailed assessment which enables us to develop your support plan.
Our services are costed according to current NDIS pricing and when our quote is accepted, we use this information to develop a service agreement. The service agreement serves as a legal contract between you (the participant) and Omega (provider). The service agreement has information about what we have agreed to, for example, how and when Omega will provide your support, the total hours, all costs (including travel costs) and how to change or end the agreement.
Complaints and Feedback
We manage complaints in accordance with the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 and the NDIS Quality and Safeguards Commission Effective Complaint Handling Guidelines for NDIS Providers.
We encourage you to raise with us, ideas, issues, or concerns. If you believe there are areas we can improve, please let us know. Complaints can be made via the link below, you can send us an email, or arrange to meet with one of our leadership team.
If you prefer to speak with us directly, please call 0417 611 077